# API key generation issues in EU data center

- Provider: [Lever](https://down.guide/providers/lever)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1h 8m
- started 2026-04-17 17:45 UTC
- Integration API & Webhooks
- eu
- id: DWN-883bd5b928
- Official page: https://stspg.io/npkdfhp13970

## Root cause
Lever promised a root-cause report on 2026-04-17 18:53 UTC; none published yet.

## Updates from Lever
### 2026-04-17 17:45 UTC: investigating
We are currently investigating an issue preventing new API keys from being generated in our EU environment (EUDC). 
Impact:
Existing or pre-existing API connections in the EU region may also be impacted. 
Global (non-EU) environments remain unaffected at this time.
Updates to follow shortly

### 2026-04-17 18:53 UTC: resolved
This incident has been resolved.
Impact Summary: 
Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC). 
Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected
An RCA will be provided within 7-10 business days if applicable.

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