# Issue with contacting Customer Support

- Provider: [Wise](https://down.guide/providers/wise)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 27m
- started 2025-10-20 10:29 UTC
- ✉️ Customer Support
- id: DWN-8a36658621
- Official page: https://stspg.io/52rh6wb0szh9

## Updates from Wise
### 2025-10-20 10:29 UTC: monitoring
We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.

### 2025-10-20 10:57 UTC: resolved
This incident has been resolved.

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