- Level
- confirmed
- Worst impact
- Degraded
- Components
- Cost Management and Billing
- Regions
- us
- Down Index
- 39of 100
Summary
Grafana Cloud says an issue with its billing metrics exporter caused October usage to show as 0 in its cost management app. The provider says billing was not affected, and the incident is now marked resolved after work to backfill the missing data.
Written by anthropic/claude-haiku-5.5 from Grafana Cloud's own updates.
What to do
Check whether you use Grafana Cloud Cost Management and Billing in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3d 3h it lasted.
Anything that failed between 2026-11-03 22:00 UTC and 2026-11-07 01:16 UTC may need a replay.Subscribe to Grafana Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana Cloud 4
- identified
There was an issue with our billing metrics exporter that caused us to mis-report usage for October at month-end. This is causing October usage to be reported as 0 in our cost management app. We are working to backfill the correct data. Note that this did not affect billing, and is only a visualization issue.
provider
- identified
We are still working to backfill the correct data. Note that this did not affect billing, and is only a visualization issue.
provider
- identified
We are currently back filling the missing data. We will provide another update once the backfill has been completed.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-8a682ae21d
Is Grafana Cloud still down?
No, this incident was resolved 2026-11-07 01:16 UTC. For Grafana Cloud's live state, see https://down.guide/providers/grafana-cloud.
How long did it last?
3d 3h, from 2026-11-03 22:00 UTC to 2026-11-07 01:16 UTC, by the times Grafana Cloud posted.
What was affected?
Grafana Cloud named Cost Management and Billing in us.
What caused it?
Grafana Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana Cloud's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.