# SSO API Latency Degradation Caused by Transient Capacity Constraints

- Provider: [WorkOS](https://down.guide/providers/workos)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 1m
- started 2026-04-20 19:16 UTC
- AuthKit, SSO
- id: DWN-8b6dcdc2f6
- Official page: https://stspg.io/kmcr89gl83b8

## Root cause
> The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance

Category: Capacity. [Postmortem](https://stspg.io/kmcr89gl83b8)

## Updates from WorkOS
### 2026-04-20 19:16 UTC: identified
Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance

### 2026-04-20 19:17 UTC: resolved
The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.

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