# MarketingCloudCoreService, MarketingCloudLogin Disruption on DB402025, DB402026, DB402028, DB402029…

- Provider: [Salesforce](https://down.guide/providers/salesforce)
- Confidence: Confirmed
- Impact: Major outage
- lasted 37m
- started 2026-10-20 13:33 UTC
- MarketingCloudCoreService, MarketingCloudLogin
- db402025, db402026, db402028, db402029
- id: DWN-8bc5ea69d4
- Official page: https://status.salesforce.com/incidents/20004504

## Updates from Salesforce
### 2026-10-20 15:15 UTC: update
Marketing Cloud Engagement customers on the affected databases experienced a service disruption that prevented logins and access to features requiring database connectivity. We restarted the affected database servers to restore service, validated recovery, and rebalanced the databases to maintain stability
We apologize for the impact this incident may have had on your customers and their businesses. We’ill complete a full investigation to confirm the technical trigger and underlying cause, and to identify actions that prevent a recurrence.

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