# DeepL Browser extension issues

- Provider: [DeepL](https://down.guide/providers/deepl)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2025-11-26 15:42 UTC
- id: DWN-8bdace2e9d
- Official page: https://deeplstatus.trust.eu.pagerduty.com/posts/details/PST7YHB

## Updates from DeepL
### 2025-11-26 15:42 UTC: resolved
Affected Services: DeepL Apps
 Started: Wed, 26 Nov 2025 10:42:11 GMT
 Last Updated: Wed, 26 Nov 2025 15:42:23 GMT
 Updates: 
 10:42:11: We are investigating an issue with our browser extension custom integration for Gmail that affects Chrome and Edge. The toolbar that allows translations of received email may not appear, or an error may occur when using it. The full page translation feature can be used instead for accounts where this is available. Alternatively, the custom integration can be disabled via the DeepL icon at the top of Gmail, or via the DeepL browser extensions settings, and the inline translator can be used instead via highlighting text in the email to translate.
 15:42:23: The investigation found that changes in the HTML structure of Gmail affected the browser extension's ability to extract the text required for translation, leading to an error. An update to the browser extension has been made in the next release and submitted to the Chrome, Edge and Firefox extension stores for review. Once each submission is approved the fix will be automatically made available in that browser.

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