# Elevated 404s when accessing files

- Provider: [UploadThing](https://down.guide/providers/uploadthing)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-01-13 17:55 UTC
- id: DWN-8c4b879570
- Official page: https://uploadthingstatus.com/incidents/01KEW7ZWM1T9T30YF42F4GRJ2B

## Root cause
> The issue was caused by an incompatible dependency which accidentally got bundled as part of a migration to increase service stability.

Category: Deploy or config change. [Postmortem](https://uploadthingstatus.com/incidents/01KEW7ZWM1T9T30YF42F4GRJ2B)

## Updates from UploadThing
### 2026-01-13 17:35 UTC: investigating
We're currently investigating reports of unexpected 404s when accessing their files. Our team is working to identify the root cause. We appreciate your patience and will provide updates as we have more information.

### 2026-01-13 17:41 UTC: identified
We have identified the root cause of the issue impacting UploadThing. Our team is working on a fix. We will continue to provide updates as we make progress. Thank you for your understanding.

### 2026-01-13 17:48 UTC: monitoring
The issue affecting UploadThing has been resolved, and we are currently monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved.
The issue was caused by an incompatible dependency which accidentally got bundled as part of a migration to increase service stability.

### 2026-01-13 17:55 UTC: resolved
The issue affecting UploadThing has been fully resolved. All services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience.

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