# Service Degradation Affected Zoom Contact Center’s Agent Experience.

- Provider: [Zoom](https://down.guide/providers/zoom)
- Confidence: Confirmed
- Impact: Degraded
- lasted 16m
- started 2026-06-15 06:02 UTC
- Zoom Contact Center
- Zoom states the impact was 2026-06-15 04:31 to 05:01 UTC (30m)
- id: DWN-8c987a2f3c
- Official page: https://stspg.io/rbm9mj3qbmc6

## Updates from Zoom
### 2026-06-15 06:02 UTC: monitoring
On 06/15/2026, between 04:31 UTC to 05:01 UTC, a subset of users might have experienced service degradation with Zoom Contact Center’s Agent Experience.
This incident has been resolved and the affected services have been restored.

### 2026-06-15 06:10 UTC: monitoring
This incident has been resolved and the affected services have been restored.

### 2026-06-15 06:19 UTC: resolved
This incident has been resolved and the affected services have been restored.

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