# SMS Delivery Delays from Twilio to Altan Redes Mexico

- Provider: [Twilio](https://down.guide/providers/twilio)
- Confidence: Confirmed
- Impact: Degraded
- lasted 11h 23m
- started 2026-11-14 17:37 UTC
- SMS, Latin America
- id: DWN-8d16f897f6
- Official page: https://stspg.io/vngyqcvn9yfy

## Summary
Twilio says SMS delivery from Twilio to Altan Redes network subscribers in Mexico was delayed. The provider has identified the cause, observed recovery, and resolved the incident, stating delivery is operating normally.

_Written by anthropic/claude-haiku-5.5 from Twilio's own updates._

## Updates from Twilio
### 2026-11-14 17:37 UTC: investigating
Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-14 17:51 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

### 2026-11-14 18:51 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-14 20:51 UTC: identified
Twilio customers may be experiencing SMS delivery delays from Twilio to Altan Redes network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-14 22:58 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

### 2026-11-15 00:59 UTC: monitoring
We have observed a recovery in SMS delivery from Twilio to Altan Redes network subscribers in Mexico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

### 2026-11-15 05:01 UTC: resolved
The incident has been resolved and SMS delivery from Twilio to Altan Redes network subscribers in Mexico is operating normally.

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