# Intermittent Issues with the Support tab

- Provider: [ClickHouse Cloud](https://down.guide/providers/clickhouse-cloud)
- Confidence: Confirmed
- Impact: Degraded
- lasted 13h 50m
- started 2026-09-16 10:16 UTC
- ClickHouse Cloud states the impact was about 1h
- id: DWN-8daf0001f0
- Official page: https://status.clickhouse.com/incidents/01M2MVER4T79TX9KA3ACMX7YAT

## Updates from ClickHouse Cloud
### 2026-09-16 10:16 UTC: investigating
We are investigating an issue with Salesforce that is affecting our Support tab. Some users may experience errors when accessing or managing support requests.
Retrying the action usually resolves the issue. Our team is working to restore normal service, and we will provide an update as soon as more information becomes available.
Thank you for your patience.

### 2026-09-16 14:24 UTC: identified
We have confirmed that the impact to our Support tab is related to this \[Salesforce incident\](https://status.salesforce.com/incidents/20004433 "Salesforce incident").
Salesforce is rolling out a fix, and we are seeing strong signs of recovery. We have observed no further errors for nearly an hour and will continue monitoring the situation closely.
We will provide another update when the incident is resolved or if any new information becomes available.

### 2026-09-16 16:15 UTC: monitoring
We are currently in monitoring phase. No errors have been observed in 2 hours and are awaiting confirmation from Salesforce before fully resolving the incident.

### 2026-09-17 00:05 UTC: resolved
Salesforce has confirmed the incident is resolved on their end.

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