# Errors calling resources with Per-User authentication in Apps built with the New App Editor

- Provider: [Retool](https://down.guide/providers/retool)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 3h 53m
- started 2026-08-14 15:06 UTC
- New app builder
- id: DWN-8e717d69a7
- Official page: https://stspg.io/bs2qvfp9l7cw

## Updates from Retool
### 2026-08-14 15:06 UTC: investigating
We are currently investigating this issue.

### 2026-08-14 15:20 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-08-14 16:36 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-14 19:00 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Retool? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=retool) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Retool.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-8e717d69a7), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.