# Login errors - Resolved

- Provider: [Keeper](https://down.guide/providers/keeper)
- Confidence: Confirmed
- Impact: Major outage
- lasted 17m
- started 2024-04-11 12:55 UTC
- Keeper Web Vault (US), Keeper Admin Console (US)
- us
- id: DWN-90ab69edd1
- Official page: https://stspg.io/s4l4fwyrnyw8

## Updates from Keeper
### 2024-04-11 12:55 UTC: investigating
We are investigating login errors in the US production region due to AWS connectivity issues.

### 2024-04-11 13:04 UTC: identified
We have identified the issue with AWS and the issue is being resolved in a few minutes.

### 2024-04-11 13:12 UTC: resolved
The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.

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