Some customers might experiencing issues with calling, messaging and meetings

What to do

• Check whether you use Dialpad Telephony Infrastructure: Inbound Calls, Application, Meetings in us. Check your stack

  Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 19m it lasted.

  Anything that failed between 2025-05-20 15:32 UTC and 2025-05-20 16:51 UTC may need a replay.

• Subscribe to Dialpad's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=dialpad works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dialpad 6

1. investigatingMay 20, 2025, 3:32 PM UTC

   We are currently investigating this issue.

   provider

2. investigatingMay 20, 2025, 3:43 PM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingMay 20, 2025, 3:59 PM UTC

   We are continuing to investigate the issue. If you are having difficulty contacting Dialpad Support, please visit https://help.dialpad.com and follow the instructions in the banner at the top of the page

   provider

4. monitoringMay 20, 2025, 4:06 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

5. monitoringMay 20, 2025, 4:15 PM UTC

   We are continuing to monitor the system. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

   provider

6. resolvedMay 20, 2025, 4:51 PM UTC

   This incident has been resolved. Normal channels to Dialpad Support are now operational. Please visit https://www.dialpad.com/contact-us/ to contact Dialpad Support.

   provider

Corrections

None so far.

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