# Upstream provider incident

- Provider: [Strapi Cloud](https://down.guide/providers/strapi-cloud)
- Confidence: Confirmed
- Impact: Major outage
- lasted 1h 24m
- started 2026-11-11 20:55 UTC
- cloud.strapi.io, Third party services
- id: DWN-9316acd64a
- Official page: https://status.strapi.io/incidents/1122492

## Updates from Strapi Cloud
### 2026-11-11 20:55 UTC: downtime
We are currently experiencing an incident with our upstream hosting provider. 
Some users may be experiencing HTTP 500 errors. 
We are working with our provider to resolve the incident, and will provide updates as they come.

### 2026-11-11 20:55 UTC: degraded
We are currently experiencing an incident with our upstream hosting provider. 
Some users may be experiencing HTTP 500 errors. 
We are working with our provider to resolve the incident, and will provide updates as they come.

### 2026-11-11 21:31 UTC: degraded
Update: Our upstream hosting provider has traced the issue to their US-East region. Strapi Cloud projects hosted there may still be returning HTTP 500 errors.
We’re temporarily moving affected Strapi instances to another US region so they’re back online while the provider works on a fix. 
We will post the next update in 1 hour, or sooner if something changes.

### 2026-11-11 22:10 UTC: degraded
Update: We’ve moved the affected Strapi instances to a new US region, and they’re back online. Our upstream provider is also seeing improvement in US-East. Connectivity between two of their sites is back, and they’re monitoring the results.
If your project is still returning HTTP 500 errors, let us know through support and we’ll look at it directly.
We’ll post the next update in 1 hour, or sooner if something changes.

### 2026-11-11 22:17 UTC: resolved
The issue is resolved and all services are operating normally. Thank you for you patience!

### 2026-11-11 22:19 UTC: resolved
The issue is resolved and all services are operating normally. Thank you for you patience!

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