# Some users may have issues using Canva

- Provider: [Canva](https://down.guide/providers/canva)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 20m
- started 2026-07-13 22:57 UTC
- Billing and subscriptions
- id: DWN-963c76c0bd
- Official page: https://stspg.io/lbgytbq6t98f

## Updates from Canva
### 2026-07-13 22:57 UTC: investigating
Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

### 2026-07-13 23:04 UTC: identified
The issue has been identified:
- Users are shown the wrong status of their subscription

### 2026-07-13 23:17 UTC: resolved
This incident is now resolved. Thank you for your patience and understanding.

From the builder: does your app depend on Canva? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=canva) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Canva.

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