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Clearbit

Incident

Help Center unavailable for some customers

Operational Lasted 1h 33m · started · Clearbit's page

DWN-9771dfcc78

Level
confirmed
Worst impact
Operational
Components
Dashboard, Person API, API, Marketo, Company API, Batch, Platform UI, Hubspot, Forms, Hubspot Form Shortening, Salesforce Sync, Segment, Reveal API, HubSpot Sync, Watchlist API, Discovery API, Prospector API, Connect, Webhooks

What to do

  • Check whether you use Clearbit Dashboard, Person API, API, Marketo and 15 more. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 33m it lasted.

    Anything that failed between 2023-09-05 17:05 UTC and 2023-09-05 18:38 UTC may need a replay.
  • Subscribe to Clearbit's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=clearbit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Clearbit 2

  1. investigating

    We’re investigating an issue where Clearbit's Help Center isn't resolving for some customers. We are working with our Help Center provider to identify the root cause and bring performance back to normal.

    provider

  2. resolved

    Clearbit Help Center is now available

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-9771dfcc78

Is Clearbit still down?

No, this incident was resolved 2023-09-05 18:38 UTC. For Clearbit's live state, see https://down.guide/providers/clearbit.

How long did it last?

1h 33m, from 2023-09-05 17:05 UTC to 2023-09-05 18:38 UTC, by the times Clearbit posted.

What was affected?

Clearbit named Dashboard, Person API, API, Marketo and 15 more.

What caused it?

Clearbit hasn't published a root cause. If it does, it shows here.

Where does this come from?

Clearbit's official status page, https://status.clearbit.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.