# Accelerate degraded operation in us-east-1 region

- Provider: [Prisma Data Platform](https://down.guide/providers/prisma)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 5h 54m
- started 2025-10-20 15:19 UTC
- Prisma Accelerate
- us, us-east-1
- id: DWN-98589c6078
- Official page: https://stspg.io/9jvsz7qchv78

## Updates from Prisma Data Platform
### 2025-10-20 15:19 UTC: identified
Description: We identified an upstream infrastructure provider issue affecting the us-east-1 region. Accelerate is experiencing issues while provisioning resources for new query engine instances. 
We're working on mitigating and monitoring the situation and gathering more information from the upstream provider.
Prisma Postgres direct TCP connections are unaffected.

### 2025-10-20 20:20 UTC: monitoring
The upstream infrastructure provider has mitigated the issue and we're observing recovery. We'll keep monitoring the services status.

### 2025-10-20 21:13 UTC: resolved
We're continuing to see healthy operation of services in us-east-1 region. This incident has been resolved.

From the builder: does your app depend on Prisma Data Platform? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=prisma) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Prisma Data Platform.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-98589c6078), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.