# RESOLVED: Some users may experience delays when contacting Customer Care

- Provider: [Wix](https://down.guide/providers/wix)
- Confidence: Confirmed
- Impact: Operational
- lasted 4h 59m
- started 2025-11-20 03:33 UTC
- Help Center
- id: DWN-9a4fe7092c
- Official page: https://stspg.io/12c73ptl52dn

## Updates from Wix
### 2025-11-20 03:33 UTC: investigating
We’re working on a solution, try again later.

### 2025-11-20 08:30 UTC: investigating
We are continuing to investigate this issue.

### 2025-11-20 08:32 UTC: resolved
The incident has been resolved.

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