# Some customers in our EU region may experience errors and delays

- Provider: [Customer.io](https://down.guide/providers/customerio)
- Confidence: Confirmed
- Impact: Degraded
- lasted 26m
- started 2026-05-06 16:00 UTC
- Data Collection, Data Processing, Management Interface
- eu
- id: DWN-9ae641c0ec
- Official page: https://stspg.io/hrhhdrr9pdz4

## Updates from Customer.io
### 2026-05-06 16:00 UTC: identified
Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!

### 2026-05-06 16:14 UTC: monitoring
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!

### 2026-05-06 16:26 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Customer.io? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=customerio) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Customer.io.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-9ae641c0ec), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.