# Console Service Outage

- Provider: [JumpCloud](https://down.guide/providers/jumpcloud)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 33m
- started 2025-08-28 11:46 UTC
- Admin Console - US Region, User Console - US Region
- apac, us
- id: DWN-9ca59351c2
- Official page: https://stspg.io/fl3bgb3jqmhn

## Updates from JumpCloud
### 2025-08-28 11:46 UTC: investigating
We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Admin and user login at https://console.jumpcloud.com/. We are investigating the cause of the issues currently, and will update the status event once resolved.

### 2025-08-28 11:56 UTC: identified
CloudFlare is reporting Network Performance issues in the Jakarta region. CloudFlare is working to resolve the issue.
More information can be found at https://www.cloudflarestatus.com/

### 2025-08-28 12:02 UTC: monitoring
CloudFlare has implemented a fix and the admin and user consoles are accessible now from the affected region. 
We are monitoring and will mark this as resolved as soon as CloudFlare confirms resolution.

### 2025-08-28 12:19 UTC: resolved
This incident is now marked as resolved following the update at CloudFlare status page - https://www.cloudflarestatus.com/ (Past Incidents).

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