# Delays in customer support responses

- Provider: [OpenAI](https://down.guide/providers/openai)
- Confidence: Confirmed
- Impact: Operational
- lasted 2h 17m
- started 2026-10-23 03:41 UTC
- id: DWN-9cbbb0d96e
- Official page: https://status.openai.com/incidents/01M5KDJ4079XQTZDSRX40NMN6H

## Updates from OpenAI
### 2026-10-23 03:41 UTC: investigating
We are investigating technical issues affecting our customer support systems. Customers may experience longer than usual response times. We are working to restore normal operations.

### 2026-10-23 03:57 UTC: investigating
As a temporary solution, customers looking to reach out to OpenAI Support can email \[support@openai.com\](mailto:support@openai.com "support@openai.com").

### 2026-10-23 04:43 UTC: identified
A fix is being implemented for the issue affecting our support systems. Customers may continue to experience delays in receiving support responses. We will provide further updates as recovery progresses.

### 2026-10-23 05:47 UTC: monitoring
We have applied the mitigation and are monitoring the recovery.

### 2026-10-23 05:58 UTC: resolved
All impacted services have now fully recovered.

From the builder: does your app depend on OpenAI? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=openai) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention OpenAI.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-9cbbb0d96e), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.