# Issues with Microsoft Teams notifications for Opsgenie customers

- Provider: [Opsgenie](https://down.guide/providers/opsgenie)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 6d 19h
- started 2026-08-27 10:26 UTC
- Outgoing Integration Flow, Outgoing Integration Flow
- id: DWN-9da660deaa
- Official page: https://stspg.io/06s5mhj7hwtn

## Root cause
> The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services.

[Postmortem](https://stspg.io/06s5mhj7hwtn)

## Updates from Opsgenie
### 2026-08-27 10:26 UTC: identified
On August 19, 2026, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause has been identified and our teams are working with our partners to resolve this issue.
This issue does not impact Jira Service Management Operations customers.
We will provide the next update in 24 hours.

### 2026-08-28 10:38 UTC: identified
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 72 hours or sooner if we have a material update.

### 2026-08-31 10:29 UTC: identified
Our teams continue to work with our partners, towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.

### 2026-09-01 10:16 UTC: identified
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.

### 2026-09-02 10:17 UTC: identified
Our teams continue to work with our partners towards resolving the Microsoft Teams notification delivery issue for Opsgenie standalone customers.
We will provide the next update in 24 hours, or sooner if there is a significant update.

### 2026-09-03 06:06 UTC: resolved
On August 19, we identified an issue affecting the delivery of Microsoft Teams notifications for Opsgenie standalone customers. The root cause was attributed to an operational error caused by our external partner, and they have taken corrective measures to restore services. 
If you are still experiencing issues, please follow these steps to restore your integration: https://support.atlassian.com/opsgenie/docs/restore-the-opsgenie-microsoft-teams-v2-integration/. If you require further assistance, please reach out to Atlassian Support via support.atlassian.com/contact.

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