# Lever -hosted job site down

- Provider: [Lever](https://down.guide/providers/lever)
- Confidence: Confirmed
- Impact: Major outage
- lasted 1h 59m
- started 2025-10-03 21:02 UTC
- Career Site, Hire
- Lever states the impact was 2025-10-03 20:51 to 22:00 UTC (1h 9m)
- id: DWN-9ddaa1a67f
- Official page: https://stspg.io/hbjgzwvv1lsw

## Root cause
> Root Cause The outage was triggered by an unexpected pattern of incoming requests that, while not unusually high in volume, each initiated resource-intensive queries.

[Postmortem](https://stspg.io/hbjgzwvv1lsw)

## Updates from Lever
### 2025-10-03 21:02 UTC: identified
At 2:04pm PDT we identified an issue causing Lever-hosted job sites and Postings API to be down. Users will notice a looping loading wheel and the page may timeout while loading. We are actively investigating the issue to implement a fix. Additional updates will be provided as soon as a resolution is in place.

### 2025-10-03 21:52 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-10-03 22:09 UTC: identified
We have implemented a fix for the issue. All Lever-hosted job site services should be available. We are continuing to monitor.

### 2025-10-03 22:10 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-10-03 23:01 UTC: resolved
This incident has been resolved.

### 2025-10-16 15:49 UTC: postmortem
Incident RCA: Job Site Outage
Incident Date: October 3, 2025 
Start Time: 4:51 PM ET 
End Time: 6:00 PM ET
Impact Summary
Between 4:51 PM and 6:00 PM ET on October 3, 2025, users experienced degraded performance and eventual unavailability across multiple job boards.
Root Cause
The outage was triggered by an unexpected pattern of incoming requests that, while not unusually high in volume, each initiated resource-intensive queries. This combination of request frequency and prolonged query execution overwhelmed backend systems, leading to degraded performance and service unavailability. The traffic resembled automated crawling behavior, which our systems were not optimized to handle at that level of query complexity and concurrency.
Resolution
To reduce server load and restore service availability, the impacted job site was temporarily disabled. This action immediately alleviated pressure on backend systems and allowed all job boards to recover. The site remained offline over the weekend and was re-enabled on October 6, 2025, after Engineering confirmed that the irregular traffic had subsided.
Preventive Actions
To prevent similar incidents in the future, the following measures have been implemented:
\* Enhanced Caching: Improvements to our job site caching mechanisms now limit the ability of similar request patterns to generate excessive server queries.
\* Updated Crawling Guidelines: We have revised our web crawling directives to encourage automated crawlers to reduce the frequency of their requests. This change helps maintain system stability by minimizing the impact of high-volume automated traffic from compliant sources.

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