# Subset of syncs failing

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 35m
- started 2025-10-09 00:18 UTC
- Destinations
- Hightouch states the impact was 2025-10-08 23:50 UTC to 2025-10-09 00:20 UTC (30m)
- id: DWN-9de8e495d8
- Official page: https://stspg.io/5jlv76xcq4hg

## Updates from Hightouch
### 2025-10-09 00:18 UTC: investigating
We are currently investigating an issue causing a subset of syncs to fail.

### 2025-10-09 00:33 UTC: identified
We have identified the root issue are currently rolling out a fix.

### 2025-10-09 00:53 UTC: resolved
We’ve resolved an issue that caused some syncs to fail between 4:50 PM and 5:20 PM PT.
No action is required. Syncs will resume on their next scheduled run, or you can manually trigger a run at any time.

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