# Sidebar Apps not loading

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 24m
- started 2026-03-11 12:40 UTC
- Web App
- id: DWN-9e76df621d
- Official page: https://stspg.io/bx57x6z5dhdg

## Updates from Help Scout
### 2026-03-11 12:40 UTC: investigating
We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

### 2026-03-11 13:09 UTC: monitoring
We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is resolved.

### 2026-03-11 14:04 UTC: resolved
After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!

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