# Alerts are delayed

- Provider: [Metronome](https://down.guide/providers/metronome)
- Confidence: Confirmed
- Impact: Major outage
- monitoring a fix, open 16h 32m
- started 2026-11-10 09:02 UTC
- id: DWN-a01c799433
- Official page: https://status.metronome.com/incidents/01M72B3HRWNZEDHTX9P6P9G4E4

## Summary
Metronome reports delayed alerts (up to 10 minutes), degraded API availability on many endpoints including invoices and balances, and an aggregation issue blocking new events. Ingest APIs stayed available. At 19:01 UTC, the provider says all systems are operating normally.

_Written by anthropic/claude-haiku-5.5 from Metronome's own updates._

## Updates from Metronome
### 2026-11-10 09:02 UTC: investigating
We are investigating an increase in our alert evaluation pipeline latency. P99 alert evaluation latency is increased by up to 10 minutes.

### 2026-11-10 10:17 UTC: identified
Alert latency is currently recovering. We expect to be back to normal operations in about 20 minutes.

### 2026-11-10 10:34 UTC: resolved
Alert latency has returned to normal.

### 2026-11-10 12:15 UTC: investigating
We are once agani investigating an increase in our alert evaluation pipeline latency.

### 2026-11-10 16:27 UTC: investigating
We are still investigating the issue. In addition to delayed alerts, we are seeing degraded availability in our API across many endpoints, including invoices and balances.

### 2026-11-10 18:28 UTC: investigating
We are investigating an in aggregation issue that prevents new events from being aggregated. The ingest APIs are still available at this time, and all received data has been retained.

### 2026-11-10 18:32 UTC: investigating
We are continuing to investigate an issue that prevents aggregation of new events. The system is starting to show recovery, but will take time to catch up.

### 2026-11-10 18:53 UTC: identified
We have mitigated the issues that caused degraded performance. We are now working to bring the alert latency back to normal.

### 2026-11-10 19:01 UTC: monitoring
The alert latency has come back to normal. All systems are now operating normally.

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