# Delayed clearing webhooks files from Visa

- Provider: [Marqeta](https://down.guide/providers/marqeta)
- Confidence: Confirmed
- Impact: Degraded
- lasted 2h 6m
- started 2026-11-10 13:42 UTC
- Reporting & Analytics, Webhooks
- eu, us
- id: DWN-a05cefe283
- Official page: https://stspg.io/x570df97rb5t

## Updates from Marqeta
### 2026-11-10 13:42 UTC: investigating
We are currently experiencing delays in the processing of Visa clearing files caused by an issue with Visa's upstream file delivery. Customers with Visa programs may see delays in clearing-related customer reports and clearing webhooks for affected batches. Our teams are actively engaging Visa to understand and resolve the delay. We will share another update as soon as more information is available.

### 2026-11-10 14:18 UTC: monitoring
We observed delayed batches being delivered on our side starting at 05:55 PT, and the outstanding clearing files for the affected programs have since been received and processed. Delivery delays have shortened from several hours to roughly one to two hours. Marqeta teams will keep monitoring the remaining scheduled batches, to confirm that delivery long term stability. We will also follow up with Visa to obtain the root cause. We will post another update once we have confirmed stability.

### 2026-11-10 15:48 UTC: resolved
The issue affecting delayed delivery of Visa clearing files has been resolved. Customers with Visa programs in North America and Europe experienced delays in clearing-related customer reports and clearing webhooks on November 10, 2026. The delay originated with Visa's upstream file delivery. Visa has applied a fix on their side, and delivery has returned to normal. We began receiving the delayed batches at 05:55 PT, and we confirmed stability after receiving the last scheduled batch at its expected time of 07:30 PT. All outstanding files have been received and processed, and customer reports and clearing webhooks are now current. We will continue to follow up with Visa for a root cause. We appreciate your patience throughout this incident.

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