- Level
- confirmed
- Worst impact
- Operational
What to do
Check whether your product depends on Hotjar. Check your stack
Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 12d 22h it lasted.
Anything that failed between 2024-05-15 11:54 UTC and 2024-05-28 10:03 UTC may need a replay.Subscribe to Hotjar's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=hotjar works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Hotjar 4
- investigating
We're investigating an issue where some upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 may not have been billed correctly
provider
- identified
Our engineers have identified the issue that led to this incident and are now working on a solution.
provider
- identified
Invoices for upgrades from an Observe Business Plan to an Observe Scale Plan since 30 Apr 2024 will be processed with a delay
provider
- resolved
The delayed invoices for upgrades from an Observe Business Plan to an Observe Scale Plan will be processed by the end of today, 28 May 2024
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a0b1615d4e
Is Hotjar still down?
No, this incident was resolved 2024-05-28 10:03 UTC. For Hotjar's live state, see https://down.guide/providers/hotjar.
How long did it last?
12d 22h, from 2024-05-15 11:54 UTC to 2024-05-28 10:03 UTC, by the times Hotjar posted.
What caused it?
Hotjar hasn't published a root cause. If it does, it shows here.
Where does this come from?
Hotjar's official status page, https://status.hotjar.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.