# Web App Performance Issues

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Degraded
- lasted 39m
- started 2025-10-06 08:20 UTC
- Web App
- id: DWN-a0ccb438fe
- Official page: https://stspg.io/wsgb2cg3c5g5

## Updates from Help Scout
### 2025-10-06 08:20 UTC: investigating
We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.

### 2025-10-06 09:00 UTC: resolved
Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!

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