# app.lightstep.com was intermittently unavailable

- Provider: [ServiceNow Cloud Observability](https://down.guide/providers/lightstep)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 12h 40m
- started 2023-09-18 20:21 UTC
- US - Service Directory, US - Dashboards, US - Notebooks +3
- us
- ServiceNow Cloud Observability states the impact was about 10m
- id: DWN-a1b5793fad
- Official page: https://stspg.io/v4ntf3qnnvsv

## Updates from ServiceNow Cloud Observability
### 2023-09-18 20:21 UTC: monitoring
A fix was implemented and we are monitoring. The outage lasted approximately 10 minutes.

### 2023-09-19 09:01 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on ServiceNow Cloud Observability? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=lightstep) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention ServiceNow Cloud Observability.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-a1b5793fad), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.