# Docs site not loading

- Provider: [Help Scout](https://down.guide/providers/help-scout)
- Confidence: Confirmed
- Impact: Major outage
- lasted 1h 19m
- started 2025-12-20 21:24 UTC
- Docs Sites
- id: DWN-a1efa1a019
- Official page: https://stspg.io/dhtjxsz8mr0y

## Updates from Help Scout
### 2025-12-20 21:24 UTC: investigating
We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.

### 2025-12-20 21:59 UTC: monitoring
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.

### 2025-12-20 22:43 UTC: resolved
Docs is back to fully operational.

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