- Level
- confirmed
- Worst impact
- Partial outage
- Sauce Labs says
- 2026-10-13 06:56 to 20:22 UTC (13h 26m)
- Components
- EU-Central, EU-Central, EU-Central
- Regions
- apac, eu, eu-central-1
- Down Index
- 41of 100
What to do
Check whether you use Sauce Labs EU-Central, EU-Central, EU-Central in apac, eu, eu-central-1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 13h 12m it lasted.
Anything that failed between 2026-10-13 08:58 UTC and 2026-10-13 22:10 UTC may need a replay.Subscribe to Sauce Labs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=saucelabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sauce Labs 7
- investigating
We are experiencing an issue with the Sauce Labs UI in EU-Central-1 data center. We are investigating.
provider
- investigating
We are still experiencing issues with the Sauce Labs UI in the EU-Central-1 data center. We are continuing to investigate.
provider
- investigating
We have made progress in narrowing down the cause of the ongoing Sauce Labs UI issues in the EU-Central-1 data center. The investigation is ongoing.
provider
- investigating
We are working closely with our third-party providers to resolve the ongoing issue in the EU-Central-1 data center. The investigation is ongoing.
provider
- investigating
We are continuing to work with our partners and relevant teams to investigate and resolve the ongoing issue in the EU-Central-1 data center. We will share further updates as more information becomes available.
provider
- resolved
The root cause of issue affecting our UI access in the EU-Central-1 is tied to an ongoing incident with one of our third-party infrastructure providers in the data center. While our team is keeping this incident ticket closed on our end, we are actively tracking the provider's ongoing investigation and will monitor performance closely.
provider
- postmortem
Dates: Tuesday, October 13th 2026, 06:56 UTC - 20:22 UTC What happened: Sauce Labs UI experienced increased response times and intermittent 504 Gateway Timeout errors in the EU-Central-1 and Asia-South-2 data centers. Why it happened: A routine network configuration deployment by a third-party provider led to regional network congestion, causing a portion of the traffic to spill over into smaller routing paths and resulting in intermittent TCP connection failures. How we fixed it: Once network connectivity was restored, we verified the recovery of affected service. What we are doing to prevent it from happening again: * Further strengthen network redundancy to improve resilience against third-party provider failures and reduce the risk of connectivity disruptions. * Enhance monitoring and alerting to improve visibility into network connectivity issues.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a32f9f2d49
Is Sauce Labs still down?
No, this incident was resolved 2026-10-13 22:10 UTC. For Sauce Labs's live state, see https://down.guide/providers/saucelabs.
How long did it last?
13h 12m, from 2026-10-13 08:58 UTC to 2026-10-13 22:10 UTC, by the times Sauce Labs posted.
What was affected?
Sauce Labs named EU-Central, EU-Central, EU-Central in apac, eu, eu-central-1.
What caused it?
Sauce Labs hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sauce Labs's official status page, https://status.saucelabs.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.