# \[Isolated environments\] Issue with voices on EU and India Residency environments

- Provider: [ElevenLabs](https://down.guide/providers/elevenlabs)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 0m
- started 2026-10-21 17:30 UTC
- eu, in
- id: DWN-a42f1f40c8
- Official page: https://status.elevenlabs.io/incidents/01M5FR7ACV2CH44EC74NBDHDNX

## Root cause
> The incident was caused by a change made to how we cache Voice Library voices in data residency environments.

[Postmortem](https://status.elevenlabs.io/incidents/01M5FR7ACV2CH44EC74NBDHDNX)

## Updates from ElevenLabs
### 2025-10-31 05:27 UTC: investigating
We are investigating an issue with adding/missing voices in the EU and India Residency Environments. THe

### 2025-10-31 06:37 UTC: monitoring
We have released a fix, and the error rate is decreasing. We are monitoring the performance.

### 2025-10-31 07:07 UTC: resolved
The issue with the Isolated Environments has been resolved after we released a fix.
The incident was caused by a change made to how we cache Voice Library voices in data residency environments. The issue only surfaced gradually hours after we released it as the cache for these voices were getting invalidated.

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