# Delays in emails processing and general app.mailjet.com login issues

- Provider: [Mailjet](https://down.guide/providers/mailjet)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 7h 44m
- started 2025-09-30 10:21 UTC
- Mailjet App, Website (Mailjet.com), SEND API +3
- id: DWN-a4bf066ea1
- Official page: https://stspg.io/625p6jlt20h7

## Updates from Mailjet
### 2025-09-30 10:21 UTC: investigating
We are currently investigating an issue impacting email processing along with app.mailjet.com login issues, reflecting into "wrong password" errors.

### 2025-09-30 10:36 UTC: investigating
We are continuing to investigate this issue.

### 2025-09-30 11:12 UTC: identified
We have identified the root cause of the issue. While we are working on getting this resolved, clients will experience inability to log into app.mailjet.com as well as experience email processing delays.

### 2025-09-30 14:54 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-09-30 16:09 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-09-30 17:44 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-09-30 18:05 UTC: resolved
The incident has been resolved. Any missing statistics during the incident haven't been lost and will show up in the statistics page later today.

From the builder: does your app depend on Mailjet? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=mailjet) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Mailjet.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-a4bf066ea1), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.