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Incident

Shopify API Errors

Operational Lasted 2d 16h · started · Stitch's page

DWN-a524a352fb

Level
confirmed
Worst impact
Operational

What to do

  • Check whether your product depends on Stitch. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2d 16h it lasted.

    Anything that failed between 2023-09-08 22:14 UTC and 2023-09-11 15:14 UTC may need a replay.
  • Subscribe to Stitch's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=stitch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Stitch 4

  1. investigating

    Our Shopify integration is experiencing elevated error rates reaching the Shopify API. Our team is troubleshooting the issue and reaching out to Shopify for more information and to resolve the error as soon as possible

    provider

  2. identified

    We have identified the issue and waiting for partner to rectify/resolve the issue

    provider

  3. monitoring

    A work around has been provided for customers

    provider

  4. resolved

    This incident has been resolved

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-a524a352fb

Is Stitch still down?

No, this incident was resolved 2023-09-11 15:14 UTC. For Stitch's live state, see https://down.guide/providers/stitch.

How long did it last?

2d 16h, from 2023-09-08 22:14 UTC to 2023-09-11 15:14 UTC, by the times Stitch posted.

What caused it?

Stitch hasn't published a root cause. If it does, it shows here.

Where does this come from?

Stitch's official status page, https://status.stitchdata.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.