# Search document updates delays in Control Panel and Storefront experience

- Provider: [BigCommerce](https://down.guide/providers/bigcommerce)
- Confidence: Confirmed
- Impact: Operational
- lasted 2h 23m
- started 2026-09-01 23:43 UTC
- Control Panel
- id: DWN-a54bb52e22
- Official page: https://stspg.io/trhtk83x6vxp

## Updates from BigCommerce
### 2026-09-01 23:43 UTC: investigating
Starting August 31 at approximately 10:00 AM CT, we observed growing indexing queues affecting a subset of stores.
During this period, newly created or updated entities may have taken up to 6 hours to become searchable in the Control Panel and storefront.

### 2026-09-01 23:44 UTC: monitoring
We have identified the cause and are currently implementing a fix.
We will continue monitoring recovery and provide another update as the queues return to normal levels.

### 2026-09-02 02:05 UTC: resolved
This incident has been resolved.

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