# Mux Player embeds increased error rates

- Provider: [Mux](https://down.guide/providers/mux)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 12h 26m
- started 2025-10-20 09:39 UTC
- Mux Player - Embeds
- id: DWN-a60176aea2
- Official page: https://stspg.io/s4flzr1m9snk

## Root cause
> From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.

Category: Upstream dependency. [Postmortem](https://stspg.io/s4flzr1m9snk)

## Updates from Mux
### 2025-10-20 09:39 UTC: identified
From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.

### 2025-10-20 09:46 UTC: identified
We are continuing to investigate the issue.

### 2025-10-20 09:54 UTC: identified
We're seeing signs of recovery, and continue to monitor the service health.

### 2025-10-20 10:40 UTC: monitoring
Recovery continues and service has returned to operational. We will continue to monitor.

### 2025-10-20 15:12 UTC: monitoring
We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.

### 2025-10-20 18:21 UTC: monitoring
We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.

### 2025-10-20 22:04 UTC: resolved
This incident has been resolved.

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