Skip to main content
Menu
Pusher

Incident

Some customers are unable to downgrade their account

Degraded Lasted 25m · started · Pusher's page

DWN-a7401fd8e0

Level
confirmed
Worst impact
Degraded
Components
Channels Dashboard

What to do

  • Check whether you use Pusher Channels Dashboard. Check your stack

    Drop a package.json, lockfile, Terraform or a list of domains at down.guide to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 25m it lasted.

    Anything that failed between 2024-11-01 15:32 UTC and 2024-11-01 15:58 UTC may need a replay.
  • Subscribe to Pusher's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=pusher works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pusher 2

  1. investigating

    We are aware of an issue where customers can't downgrade their account plan. Everything else continues to function normally.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-a7401fd8e0

Is Pusher still down?

No, this incident was resolved 2024-11-01 15:58 UTC. For Pusher's live state, see https://down.guide/providers/pusher.

How long did it last?

25m, from 2024-11-01 15:32 UTC to 2024-11-01 15:58 UTC, by the times Pusher posted.

What was affected?

Pusher named Channels Dashboard.

What caused it?

Pusher hasn't published a root cause. If it does, it shows here.

Where does this come from?

Pusher's official status page, https://status.pusher.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.