# Increased egress latency and media connection interruptions in London region

- Provider: [LiveKit Cloud](https://down.guide/providers/livekit)
- Confidence: Confirmed
- Impact: Operational
- lasted 0m
- started 2026-07-23 08:00 UTC
- eu
- LiveKit Cloud states the impact was 2026-07-23 07:50 to 08:07 UTC (17m)
- id: DWN-a8c5b022ee
- Official page: https://stspg.io/l1bl4k2dd21v

## Updates from LiveKit Cloud
### 2026-07-23 08:00 UTC: resolved
On July 23, between 07:50 and 08:07 UTC, media servers in our London region experienced a host-level network fault, causing them to fail health checks and restart. Users connected to these servers may have experienced brief connection interruptions, and egress operations may have seen increased latency. The affected servers were removed and replaced. The region has been operating normally since.

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