# Elevated Sync Errors

- Provider: [Hightouch](https://down.guide/providers/hightouch)
- Confidence: Confirmed
- Impact: Degraded
- lasted 53m
- started 2026-09-04 20:44 UTC
- AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia) +3
- ap-south-1, apac, eu, eu-west-1
- Hightouch states the impact was 2026-09-04 19:20 to 20:40 UTC (1h 20m)
- id: DWN-a946686dc3
- Official page: https://stspg.io/w0rwtgzvxghw

## Updates from Hightouch
### 2026-09-04 20:44 UTC: investigating
We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.

### 2026-09-04 21:12 UTC: monitoring
A fix has been implemented and we are continuing to monitor.

### 2026-09-04 21:22 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-09-04 21:37 UTC: resolved
This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors.
There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.

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