# Accelerate intermittent errors provisioning new query engines

- Provider: [Prisma Data Platform](https://down.guide/providers/prisma)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 27m
- started 2025-03-14 22:26 UTC
- Prisma Accelerate
- id: DWN-aa63c90e15
- Official page: https://stspg.io/2dvzbpzqfmhz

## Updates from Prisma Data Platform
### 2025-03-14 22:26 UTC: investigating
Description: We are investigating intermittent failures occurring in the query engine provisioning flow of Accelerate. This may impact the ability to start new query engines during Accelerate autoscaling and other events that trigger new query engine allocation.
Affected users: Intermittently all users
Root cause: Upstream provider
Workarounds: None identified

### 2025-03-14 22:38 UTC: identified
We've identified an upstream provider service disruption. We're continuing to monitor the upstream provider incident and apply mitigations.

### 2025-03-14 22:52 UTC: resolved
We're observing that the upstream provider incident has resolved and query engine allocations are succeeding.

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