# Elevated error rate on ONTRAC Transaction API Service

- Provider: [Shippo](https://down.guide/providers/shippo)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 4m
- started 2026-03-05 14:38 UTC
- OnTrac
- id: DWN-abbdf4143d
- Official page: https://stspg.io/652hpwxdkg1c

## Updates from Shippo
### 2026-03-05 14:38 UTC: investigating
We have detected an elevated error rate from ONTRAC Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Transaction updates may be delayed but will be sent once the carrier’s API is restored

### 2026-03-05 15:20 UTC: identified
The issue affecting OnTrac transaction updates has been identified as a carrier-side system outage. The OnTrac Engineering Team is actively working to resolve the issue. We will provide further updates as they become available.

### 2026-03-05 15:43 UTC: resolved
This incident has been resolved.

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