# Some US customers may experience PA query failures in the app.

- Provider: [Heap](https://down.guide/providers/heap)
- Confidence: Confirmed
- Impact: Degraded
- lasted 12h 12m
- started 2026-07-20 17:44 UTC
- App
- us
- id: DWN-acbba581ee
- Official page: https://stspg.io/t5dvyqdvy61d

## Updates from Heap
### 2026-07-20 17:44 UTC: investigating
We are currently investigating this issue.

### 2026-07-20 18:05 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-07-21 05:56 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on Heap? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=heap) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Heap.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-acbba581ee), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.