# Stale reporting data

- Provider: [Intercom](https://down.guide/providers/intercom)
- Confidence: Confirmed
- Impact: Degraded
- lasted 8h 17m
- started 2026-05-21 11:09 UTC
- us
- id: DWN-afce7b99e9
- Official page: https://www.finstatus.com/incidents/01KS53K6R2AMPDWJB8PGQ0VM6B

## Updates from Intercom
### 2026-05-21 11:09 UTC: identified
Workspaces in the USA hosting region may be experiencing incomplete historical data in reporting features since May 19th. We are backfilling data and should be up to date later today.

### 2026-05-21 19:25 UTC: resolved
The issue is resolved, reporting data is up to date.

From the builder: does your app depend on Intercom? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=intercom) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Intercom.

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