# MyKinsta Support System Messages Delayed

- Provider: [Kinsta](https://down.guide/providers/kinsta)
- Confidence: Confirmed
- Impact: Major outage
- lasted 3h 38m
- started 2026-08-03 14:04 UTC
- Kinsta support system
- us
- id: DWN-afd8830c24
- Official page: https://stspg.io/t6ss661ywccr

## Updates from Kinsta
### 2026-08-03 14:04 UTC: investigating
Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.

### 2026-08-03 14:09 UTC: identified
We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.

### 2026-08-03 14:25 UTC: identified
Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting

### 2026-08-03 14:41 UTC: identified
We are continuing to work on a fix for this issue with our support system provider.

### 2026-08-03 15:45 UTC: identified
Intercom is currently working on a resolution for this issue, and we will update again once that is in place.

### 2026-08-03 16:30 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-03 17:42 UTC: resolved
This has been resolved.

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