# Voice and Zentrunk partial outage

- Provider: [Plivo](https://down.guide/providers/plivo)
- Confidence: Confirmed
- Impact: Operational
- lasted 27m
- started 2026-02-01 11:04 UTC
- REST APIs and XML, SIP Trunking, PSTN Calls +3
- Plivo states the impact was about 10m
- id: DWN-b051de1946
- Official page: https://stspg.io/v9rds5l9jtq2

## Updates from Plivo
### 2026-02-01 11:04 UTC: investigating
We are currently investigating call degradation for the Voice API and Zentrunk services.

### 2026-02-01 11:26 UTC: investigating
We are continuing to investigate this issue.

### 2026-02-01 11:31 UTC: resolved
We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.

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