# Rippling app outage

- Provider: [Rippling](https://down.guide/providers/rippling)
- Confidence: Confirmed
- Impact: Partial outage
- lasted 3h 35m
- started 2026-05-28 16:16 UTC
- Rippling App, Single Sign-on (SSO)
- id: DWN-b0873a3c9b
- Official page: https://stspg.io/1b6gw99n4knv

## Root cause
> The issues are caused by database load.

[Postmortem](https://stspg.io/1b6gw99n4knv)

## Updates from Rippling
### 2026-05-28 16:16 UTC: investigating
We are investigating issues with the Rippling app and SSO. The issues are caused by database load.

### 2026-05-28 16:46 UTC: investigating
We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover.

### 2026-05-28 16:48 UTC: investigating
We are monitoring database health and site access while continuing to investigate the root causes.

### 2026-05-28 17:04 UTC: investigating
We are starting to re-enable the async jobs that have been throttled while monitoring the database load.

### 2026-05-28 19:52 UTC: resolved
All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward.

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