# All Deployments: Authentication Failures for Newly Created MSP Sub-Accounts

- Provider: [Duo Security](https://down.guide/providers/duo)
- Confidence: Confirmed
- Impact: Degraded
- lasted 1h 54m
- started 2026-01-21 21:38 UTC
- Core Authentication Service, Core Authentication Service, Core Authentication Service +76
- us
- id: DWN-b0dab48b16
- Official page: https://stspg.io/nb6y4p5qz2r5

## Updates from Duo Security
### 2026-01-21 21:38 UTC: investigating
We are currently investigating an issue causing authentication failures with the authentications for newly created MSP sub-accounts on all of our deployments and are working to correct the issue as soon as possible.
Please check back here or subscribe to updates for any changes.

### 2026-01-21 21:57 UTC: identified
We have identified the cause of authentication failures for newly created MSP sub-accounts and are working to correct the issue as soon as possible.
Please check back here or subscribe to updates for any changes.

### 2026-01-21 23:32 UTC: resolved
We have identified the cause of the issue for authentication failures with newly created MSP Sub-accounts on all our deployments and remediation steps have been applied to correct this. 
If you continue to experience any additional issues related to this, please contact us at https://duo.com/support referencing this incident, (https://status.duo.com/incidents/tymgyq32v7dw).

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