# 401 Errors for Installed Applications

- Provider: [BigCommerce](https://down.guide/providers/bigcommerce)
- Confidence: Confirmed
- Impact: Degraded
- lasted 8h 48m
- started 2026-04-22 11:49 UTC
- API & Webhooks, Control Panel
- id: DWN-b22820d595
- Official page: https://stspg.io/3sc68htq875h

## Updates from BigCommerce
### 2026-04-22 11:49 UTC: investigating
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.

### 2026-04-22 11:50 UTC: investigating
We are continuing to investigate this issue.

### 2026-04-22 12:55 UTC: identified
BigCommerce engineers have identified the issue and are working on a fix.

### 2026-04-22 14:23 UTC: identified
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.

### 2026-04-22 14:44 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-04-22 16:04 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-04-22 20:38 UTC: resolved
This incident has been resolved.

From the builder: does your app depend on BigCommerce? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=bigcommerce) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention BigCommerce.

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