# 2025-November-04 Service Incident

- Provider: [Sauce Labs](https://down.guide/providers/saucelabs)
- Confidence: Confirmed
- Impact: Degraded
- lasted 3h 8m
- started 2025-11-04 08:02 UTC
- EU-Central, EU-Central
- eu, eu-central-1
- id: DWN-b2b60648f4
- Official page: https://stspg.io/nsbjq1skbn89

## Updates from Sauce Labs
### 2025-11-04 08:02 UTC: investigating
We are currently seeing issues accessing the Sauce Home, Insights, Test Results, API in EU-Central-1. We are investigating.

### 2025-11-04 11:10 UTC: resolved
The access to Sauce Labs Home, Test Results, Insights, API has been restored. All services are fully operational.

### 2026-01-06 14:40 UTC: postmortem
Dates:
Monday November 4 2025, 04:35 UTC - 08:20 UTC.
What happened:
The web UI for Insights and Test Results was intermittently unresponsive.
Why it happened:
A data store of components of the UI experienced unexpectedly high load, resulting in an unresponsive service.
How we fixed it:
The issue was resolved without human intervention.
What we are doing to prevent it from happening again:
We have improved support for the 3rd party vendor's logging and metrics tools.

From the builder: does your app depend on Sauce Labs? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=saucelabs) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Sauce Labs.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-b2b60648f4), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.